Totally! Most of our designs can be tweaked to add a name, date, or special message. Just ask—we love making pieces more personal.

Yes please! Whether it’s a sketch on a napkin or just an idea floating in your head, we’re pros at turning visions into real, laser-cut magic.

Most custom pieces take about 5–10 business days, depending on the project. If you’re in a rush, let us know—we’ll do our best to work some magic.

Since custom orders are made just for you, all sales are final. But don’t worry—we always send a proof before cutting to make sure everything looks perfect!

Once you’ve given the green light, we get right to work. If changes are needed after approval, additional fees may apply (so double-check those spellings!).

Simple tweaks are usually on the house! For more detailed custom designs, we may charge a small design fee—but we’ll always let you know up front.

We use high-quality wood, acrylic, leather, and more—whatever your project calls for! If you have something special in mind (like a specific color or texture), let’s chat about what’s possible.

In most cases, yes! We just need to make sure it’s laser-safe. Bring it by and we’ll take a look together.

Vector files like .SVG or .AI are perfect—but don’t stress if you don’t have one. Just send what you’ve got (even a phone pic), and we’ll take it from there.

Absolutely! We’re happy to ship your gift straight to the lucky recipient—and we can even include a handwritten note to make it extra special.

We sure do! Whether it’s for a wedding, business, or special event, we love working on larger orders. Let’s chat details and get you a custom quote.